Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

Cookies contain information that is transferred to your device's hard drive and stored there. They allow us to recognize your device and remember certain information about your preferences or past actions on our website.

2. How We Use Cookies

DuoShield uses cookies and similar technologies for several important purposes:

• Enabling essential website functionality and security features
• Remembering your preferences, settings, and login information
• Analyzing how visitors use our website to improve user experience
• Providing personalized content and recommendations
• Delivering relevant advertisements and measuring their effectiveness
• Preventing fraud and enhancing security
• Complying with legal and regulatory requirements
• Supporting customer service and technical support functions
• Conducting research and analytics to improve our services

3. Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be disabled. They enable basic functions like page navigation, access to secure areas, and form submissions. Without these cookies, our website cannot provide certain services you have requested.

Examples include:

• Session management and user authentication
• Security and fraud prevention
• Load balancing and performance optimization
• Accessibility features and user interface preferences

Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often, how long users spend on each page, and any error messages encountered. This data helps us improve how our website works and optimize user experience.

Information collected includes:

• Page views, session duration, and bounce rates
• Traffic sources and referral information
• Device and browser information
• Geographic location (country/region level)
• Search terms and navigation patterns

Functionality Cookies

These cookies allow our website to remember choices you make (such as your username, language preference, or region) and provide enhanced, more personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.

Features enabled include:

• Language and regional preferences
• Customized user interface settings
• Form auto-completion and saved preferences
• Chat and customer support functionality

Targeting and Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They also help limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. They remember that you have visited our website and may share this information with other organizations, such as advertisers.

Advertising functions include:

• Behavioral targeting and interest-based advertising
• Cross-device tracking and attribution
• Campaign performance measurement
• Retargeting and remarketing campaigns
• Social media integration and sharing

4. Third-Party Cookies and Services

We may use third-party services that place cookies on your device to help us analyze website usage, provide customer support, and deliver targeted advertising. These third parties have their own privacy policies and cookie practices.

Analytics Services

• Google Analytics: Provides detailed insights into website traffic and user behavior
• Hotjar: Offers heatmaps and session recordings to understand user interactions
• Mixpanel: Tracks user events and conversion funnels

Customer Support and Communication

• Intercom: Powers our chat widget and customer support system
• Zendesk: Manages support tickets and knowledge base interactions

Marketing and Advertising Platforms

• Google Ads: Delivers targeted advertisements and measures campaign performance
• LinkedIn Ads: Provides professional targeting for B2B marketing
• Facebook Pixel: Enables retargeting and conversion tracking

5. Cookie Duration and Persistence

Cookies may be either session cookies or persistent cookies:

Session Cookies

• Temporary cookies that are deleted when you close your browser
• Used for essential functions like maintaining your login session
• Do not collect information from your device

Persistent Cookies

• Remain on your device for a set period or until you delete them
• Duration ranges from a few days to several years depending on purpose
• Used for remembering preferences and analyzing long-term usage patterns
• Can be deleted manually through your browser settings

6. Managing Your Cookie Preferences

You have several options for managing cookies and controlling your privacy:

Cookie Preference Center

Use our cookie preference center to:

• Accept or reject different categories of cookies
• View detailed information about each cookie type
• Update your preferences at any time
• Access links to third-party opt-out tools

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies or only third-party cookies
• Delete existing cookies from your device
• Set cookies to be deleted when you close your browser
• Receive notifications when cookies are being set
• Create exceptions for specific websites

Third-Party Opt-Out Tools

You can opt out of certain advertising cookies through industry opt-out pages:

• Digital Advertising Alliance: www.aboutads.info/choices
• Network Advertising Initiative: www.networkadvertising.org/choices
• European Interactive Digital Advertising Alliance: www.youronlinechoices.eu

7. Impact of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly. This could affect:

• Your ability to log in to your account and access personalized features
• Website performance and loading times
• Personalized content and recommendations
• Our ability to provide effective customer support
• Analytics and our ability to improve the website
• Security features and fraud prevention
• Integration with third-party services and social media

8. Mobile Devices and Apps

When you access our services through mobile devices or applications, we may use similar technologies to cookies, including:

• Mobile device identifiers and advertising IDs
• Local storage and cached data
• Push notification tokens
• Location data (with your permission)
• App usage analytics and crash reporting

You can manage these settings through your device's privacy controls and app-specific settings.

9. International Data Transfers

Some of our third-party service providers may be located outside your country or region. When cookies are used by these providers, your information may be transferred internationally. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children through cookies or other means. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Cookie Policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending email notifications for significant changes
• Displaying prominent notices on our website
• Requesting renewed consent where required by law

12. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

We will respond to your inquiry within 30 days. If you are located in the European Union and are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.